Compare Internet Providers in Decatur, AL

There are currently three terrestrial residential Internet providers in Decatur, AL.  They include Charter Spectrum, AT@T U-verse, and the newest one called Wide Open West or WOW.  The prices, availability, speed and reliability vary greatly.   Charter Communications cable is available to an estimated 100% of residents in Decatur, AL. The company offers Decatur residents with maximum speeds between 60 Mbps and 1 Gbps, which is above average speed for the residential providers in the area. About 100% of Charter Communications customers are offered speeds in that range. 100% of customers can purchase speeds between 100 and 999 Mbps. Nationwide, Charter Communications is one of the 10 largest ISPs and serves 9% of the USA. The company reported doing business as (DBA) Charter Communications in Decatur.  GHN is a proud authorized retailer of Charter Spectrum serving all of Decatur, AL and the surrounding area.

AT&T DSL is available to an estimated 95% of residents in this area. The company offers Decatur, AL residents with maximum speeds between 25 Mbps and 50 Mbps, which is above average speed for the residential providers in the area. About 6% of AT&T customers are offered speeds in that range. 82% of customers can purchase speeds between 10 and 24 Mbps. Nationwide, AT&T is one of the 10 largest ISPs and serves 41% of the USA. The company reported doing business as (DBA) AT&T Alabama in this Decatur.

WOW! cable is available to an estimated 37% of residents in Decatur. The company offers residents with maximum speeds between 6 Mbps and 10 Mbps, which is below average speed for the residential providers in the area. About 100% of WOW! Customers are offered speeds in that range. 100% of customers can purchase speeds between 3 and 9.9 Mbps. Nationwide, WOW! is a large ISP and serves 2% of the USA. The company reported doing business as (DBA) WOW!

The below comparisons are from similar service levels at similar price ranges. These may change after the writing of this article. 

Charter from GHN provides the best coverage and service availability in the area.  Charter and AT&T both also provide service in the Morgan County area.  Wow’s coverage is extremely limited.

Service Availability

  • Charter Spectrum give coverage to 99.8% of Decatur, AL Additional coverage in Morgan County
  • AT-T U-verse gives coverage to over 95% of Decatur, AL Additional coverage in Morgan County
  • WOW gives coverage to approximately  37.8% of Decatur, AL

GHN being a local Charter Authorized Retail provide a level of customer care not common.  At GHN the customer service reps always explain all fees and service before scheduling installation. GHN will never hide any fees before installation.  You simply call and in about eight minutes your Charter service is lined up to be installed.  The customer service rep will follow up on all installations to make sure the customer if fully taken care of and is happy with all services.  Charter provides a customer service office in Decatur allowing customers to exchange hardware for repair of upgrading.  If a Charter customer has rented a WiFi router and they want an upgrade they can simply take it to Charter’s customer service office for exchange at no charge.  If a customer’s modem that has failed for any reason the customer can simply exchange it locally without charge.  There is no need to schedule a technician or be charged a labor fee.  WOW or AT&T are not known to have a local office compared to Charter.

Customer Service Rating

  • Charter Spectrum: 4 out of 5 stars
  • AT-T U-verse: 3 out of 5 stars
  • WOW: 2 out of 5 stars

Charter states their service is over 98% reliable.  Charter has recently upgraded their system to an all-digital network. This has improved service greatly.  Customers can now enjoy very little service interruptions. Charter has been one of the first dedicated to going all-digital.  Many of the other Internet providers are slowly coming up from behind. 

Reliability of Service

  • Charter Spectrum: 4.5 stars out of 5
  • AT&T U-verse: 4 stars out of 5
  • WOW: 2 stars out of 5

Speed is where Charter shines the most.  In Decatur residence can enjoy 60 to 100 + Mbps which is the widely available and fast speed provide in the area.  Charter continues to be unmatched as the fastest and reliable Internet provider in the area.  AT&T at $45.00 a month runs at 18 Mbps and WOW $24.99 at 30 Mbps

Speed of Internet

  • Charter Spectrum: 60 to 100+ Mbps
  • AT&T U-verse: 18 Mbps
  • WOW: 30 Mbps

Charter continues to provide the best value for the buck.  At $39.99 for 60 Mbps is the best value by far.  In addition Charter does no charge any taxes or hidden fees.  It is simply one rate one price no surprises.

Price of Monthly Service

  • Charter Spectrum: $39.99
  • AT&T U-verse: $45.00
  • WOW: $24.99

Charter provides customers unlimited data there are no caps on data so customers never worry if they are going over the limit because there is NO limits on data with Charter.  AT&T on the other had at the writing of this article and this rate plan does have a data cap of 250 GB per month.

Data Caps

  • Charter Spectrum: NO Data cap Unlimited
  • AT&T: 250 GB per month limit
  • WOW: NO Data cap

There is no rental charge for a modem from Charter and you are not required to purchase the equipment.  AT&T has a fee monthly fee but you do get a combination of a modem and a WiFi router.  Charter charges a monthly WiFi router rental fee of $5 which includes free upgrades and an exchange if anything happens to the WiFi router no questions asked. 

Cost of Modem

  • Charter Spectrum: FREE
  • AT&T U-verse: $7 a month with WiFi
  • WOW: $10 a month

With Charter residential and business service there is never a contract.  You even have a 30 day money back guarantee after your service is installed.  With AT&T and WOW there is a one year contract.

Contract

  • Charter Spectrum: NO Contract simply cancel anytime
  • AT&T U-verse: One Year Contract
  • WOW: One Year Contract

Charter has a crazy low installation fee.  The technician comes out gets everything hooked up and makes sure all you devices are connected before leaving.  The AT&T installation is three times higher.

Installation Fee

  • Charter Spectrum: $34.99
  • AT&T U-verse: $99.00
  • WOW: varies

It seems very clear Charter is the hands down winner in this comparison.  With no contact, no tax and no worries is the best part if you don’t like you can simply change your service without a large early termination fee the other guys charge.  Reliable high speed Internet, digital cable and phone are where Charter is the best. 

GHN is your “Local Internet, Digital Cable and Phone Provider” serving all of North Alabama and the United States. Call GHN now to check out our current promotions at 256-318-1758 a local Decatur number.